Aberdeen Heating Ltd

"Useless. Arranged for a simple radiator install, no show. Called the company and they said I was mistaken as they were fully booked. Even though the lady receptionist confirmed the date. Dont waste your time with these cowboys."

"We went with Aberdeen Heating for our new boiler and new bathroom (at the same time). The service received from start to finish was absolutely first class! All of the team were very professional and friendly and kept us informed on what was being done and when from start to finish with minimum disruption. We are absolutely delighted with the finished bathroom, and the new boiler has made a huge difference to our central heating and we have constant hot water at last! Great quality at a competitive price. I would thoroughly recommend."

"Excellent service. From no hot water or heating to emergency service less then 3 hours. New boiler fitted 2 days latter. Friendly and tidy fast work crew. Could not fault. Attentive and informative office personnel. Easy and reassuring experience. I would thoroughly recommend."

"Had a boiler installed by Aberdeen heating over 4 years ago and have had services done every year since with no issues and boiler working fine. 4 weeks ago the boiler stopped supplying hot water, reported it to Aberdeen heating who then arranged to have it fixed by the manufacturer as it was still under warranty. The engineer sent out took all of 2 mins to notice the boiler had been plumbed in the wrong way round, along with a number of other issues with the install and as a result couldn't carry out any repairs until this was rectified. To say I was shocked and very angry at this would be the understatement of the century. I then contacted Aberdeen heating to have this sorted. After promising intally to get round immediately to sort it I was then met with a wall of silence, they wouldn't respond to emails and when I did call their office I was spoken to rather rudely over the phone and given a list of excuses as long as your arm as to why nobody had been in contact or been out to fix the boiler, these ranged from "oh the person dealing with it is on a call right now, I'll get them to call you back" (they never did) to "but the weather has been bad and we have people off sick and we are too busy". Eventually after 2 weeks I had enough and made a very angry phone call to them demanding something be done and low and behold the next morning an engineer was out to fix it. After this they said they would contact the manufacturer again to get the engineer to fix the initial problem under the warranty. A whole week went past again and I heard nothing. I phoned their office again to ask for an update and was told, rather rudely, that they had passed it on and it was up to them to contact me and arrange the repair appointment. So I then decided to contact the manufacturer directly to see what was going on. I was then not surprised to be told that Aberdeen heating had not contacted them at all and had to make an appointment myself, which is now arranged for next week. That will make it over a month I've had a broken boiler and it still hasn't been fixed. I couldn't warn anyone more than I can to not use this firm, shocking aftercare and absolutely disgraceful customer service. Happy to take your money to install a boiler very badly and do a boiler service with their eyes painted on, only to be missing in action when the thing inevitably goes wrong !!!! Avoid Avoid Avoid !!!!"

"We are absolutely delighted that we chose Aberdeen Heating to supply and install our new Worcester Bosch boiler and integrating it into our existing heating system. Sandra and Andrew provided extremely good guidance at the survey and quotation stage and Graham and the team who installed and commissioned the system did a first-class job. Graham is meticulous and extremely good at instilling confidence in customers throughout the installation process and is a real asset to the company. An excellent job at a reasonable price and completed in a very short timescale. We would thoroughly recommend this companies services."