Acorn Services Edinburgh Ltd

"We have had a couple of serious leaks at our flat over the past few years and in each case Acorn were appointed by the insurers to assess the damage and carry out the repairs. Their tradesmen were excellent and efficient; clearing up after themselves, friendly and letting us know when they’d turn up. Because of the nature of the work we had multiple different trades following on from one another - this was managed well. I’d be happy to work with them again."

"Cant recommend Acorn enough. The guys have been absolutely fantastic in fixing our en suite after an escape of water. They had to rip everything out and rebuild from scratch. Everyone that spoke to us and showed up, from joiners to electricians, painters and tilers, were so friendly and really put us at ease during a really stressful time. The works have been completed to such a high standard and the wee finishing touches the trades added have really made a difference. Huge massive thank you for all your efforts, for sourcing and supplying parts and materials, for all of the advice you've given and for answering all of our questions. The most professional, helpful and kind company."

"Acorn were appointed by my loss adjuster after I had a horrendous house fire which required the whole house to be restored and redecorated including a new roof, and then I added in a redesign of my top floor to take advantage of the opportunity. Highly recommended from me, the work was done well, and to time, with excellent site management. All their tradesmen were very competent and reliable and polite. I was able to trust them to do a good job once I saw the standard of workmanship."

"Acorn did such a fantastic job with an insurance repair and then installed a downstairs toilet for us a few years ago. Sadly their aftercare is absent. We desperately need paperwork in order to get our completion certificate from the council but they never call back when they say they will, denied having done the electrical work and are now just not bothering to respond at all. We are going to have to get another electrician in, but we are in Lockdown and Acorn could just do the paperwork! Really disappointed. Avoid if you ever plan to move house and need documentation!"

"I called this company on the 12th, 16th, 17th and 18th of October to arrange a plumber and joiner, the company were always personable and provided reassurance they would follow up on each occasion. Each day I called I spoke to a different person and had to go through the process of explaining the requirements again. Eventually on the 18th, despite assurances this would be addressed, I was able to draw the information out of the colleague on the phone that this would not even be looked at for at least another week. While the inability to attend due to availability is completely understandable, the lack of both communication and willingness to manage expectations of potential clients is not. This company would benefit greatly from ensuring they advised potential clients that they were not going to take a note of the work request instead of wasting their time."