Cairngorm Group

"This is our door now. Still waiting on it being resolved Issue with door has now been resolved to our complete satisfaction. A new door was installed yesterday by two very skilled and pleasant employees. The office staff that handled this complaint must be some of the most pleasant individuals you would ever want to have in your business. So well done to all at Cairngorm"

"We recently had two windows fitted at our commercial premises into double block concrete walls. The guys did an excellent job in what was a complicated job. They carried out the work quickly and to a very good standard. The internal finishing's were also completed to a high standard. Very happy with the work from Scott and his team."

"Awful quality with a dreadful office staff. We got 13 windows and 2x patio doors. First it did not comply to the building standard and we have had to argue with them to get a window changed. It took a year. The patio doors were not what was discussed. We asked for some with opening windows at the top. The office staff never sent us any drawing proof before the doors were delivered. We brought this up to the office staff and he accused us of lying. We spent thousands on those windows. Then, there were the handles. We asked them black; they came in white. The office staff could not be bothered to order some in black and asked us to deal with this. Not their problem. Finally point, the windows have hairlines scratches everywhere and they are stained on the inside of both glasses, making it impossible to clean. Overall dreadful and expensive. We would highly discourage anyone to use them. I am referring to the office in Inverness."

"We were surprised to see 2 negative reviews of this company, our experience has been 100% positive. We have recently had a new large kitchen and utility room installed by Cairngorm Kitchens and we have been extremely impressed with the whole team. We were warmly welcomed in the showroom and the designer took note of our requirements and gave us a good idea of what Cairngorm could do for us. She visited our property to measure up and listen to our wishes. She then produced a very well thought out design which maximized our floor space and still provided much more storage than we previously had. We opted for supply and install and we were very impressed with the whole package. We had frequent phone calls from the project manager to keep us informed of what was happening next and make sure we were happy with progress. Some of the tradesmen were employed by Cairngorm and others were sub-contracted but everyone involved turned up when they said they would, worked efficiently and cleared up every day. The main installers were amazing - friendly, efficient, tidy and unobtrusive. Everything was very well project managed and it only took 2 weeks from start to amazing finish, including decorating. We were then given 6 weeks to 'live' with the kitchen before the designer made a final post installation visit to make sure we were 100% happy with everything. The quality of the units and appliances is just fantastic. Everything fits perfectly and the finish is faultless. It was expensive but in this world you get what you pay for and it was worth going for the supply and fit option to minimize the disruption and have a superb kitchen in a very short time. We cannot fault this company in any way and we can heartily recommend the Cairngorm Kitchens team."

"We first approached the Cairngorm group in August 2015 to explore the possibility of them supplying us with a new kitchen and utility room. The sales staff were very attentive, and on the surface were switched on, very personable, offering to come out and survey our kitchen and were swift to provide us with design ideas and computer generated diagrams and quotations. We were even invited to an open evening to be wined and dined in their showroom and meet their directors. We finally placed our order, and paid our deposit in December 2015 with a delivery date booked for early April 2016. The kitchen arrived on the agreed date after preparation work prior to installation. We chose our own team of installers, as the Cairngorm group’s quotation seemed over - inflated. We also selected our own worktop supplier who was considerably less expensive than the Cairngorm option for the same product. As we started to install the kitchen we noticed there were some errors on the order and that some of the items had not been ordered the correct size, and or damaged or simply had not arrived. We alerted the sales person we were dealing with, first by phone and then by email, and updated her on a daily basis of the items missing/damaged as the boxes were opened and fitted. The Cairngorm group responded first saying it was not their error, but later agreed the items were indeed on our contract and that they would order the missing goods, and that we could expect them within a two week time frame as they had deliveries from their supplier every two weeks. Two weeks came and went, more phone calls and emails….Three weeks, one month…. Totally frustrated we made a visit in person to their showroom to discover what the hold up was. They made the right noises and said that they had assigned someone to deal with our complaint, however it has taken them 11 weeks to finally deliver the goods that were missing from our order, and this was only after a formal written complaint and the threat of legal action. No explaination as to why the delay and no apology. We also discovered a string of mathematical errors, even though their quotes are computer generated (or so we thought, as I have since discovered the final discount deducted from the order is manually generated by the person who is inputting the figures). They also failed to deduct the correct amount of money from updated contracts for goods they could either not supply or we had changed, and were only found out when fortunately we had kept a catalogue print out of a particular items price and saw that only 3 items had been refunded instead of 4! I wrote to the company director flagging up these errors and am saddened to report there is no integrity within his company in upholding what their sales person agreed with us, even though we have a paper trail and proof as such. We would urge any of you who are considering ordering a kitchen through this company to ask for a full breakdown of your kitchen so that all the figures are transparent, keep every email that is sent to you and make sure the discount quoted to you in their showroom is the actual discount given on the final quotation before you sign. In addition if you, or they change anything on your original contract, insist for a full breakdown of the new contract you are signing and do not take it in good faith that the salesperson you are dealing with will not make mistakes, but more importantly will rectify those mistakes. If you are looking for a company who offers good customer service and is able to communicate with you and is efficient, then this is not the company for you. However, we can’t fault the product they supplied us, as it is of good quality. We firmly believe in giving local firms our business rather than the big nationals. It is a both a pity and somewhat surprising that a family business is not more approachable and pro-active in dealing with customer complaints efficiently."