Chris Collett Plumbing & Heating

"Had James round ealier was really professional and friendly, great job all round, would highly recommend"

"Definitely recommend Chris Collett from start to finish. Friendly, helpful and arrived on time. Completed the job in professional manner, no fuss. Did everything they promised. We're very satisfied, returning customers."

"Collets are brilliant. My mum is 87 and lives alone, she is very nervous about strangers coming to the house. She loves the guys from collets coming to carry out whatever is needed - positively looks forward to it!! What a superb service."

"At home yesterday morning a toilet flush failed. A call to Chris Collett was answered quickly and arrangements made to visit that afternoon. This was excellent service especially so close to Christmas! The engineer, Josh arrived at the estimated time and quickly identified the problem then travelled to obtain the necessary parts before returning and fitting them the same afternoon. Josh left everything not only in good working order but clean and tidy. All completed in a few hours after the initial call An excellent service from a local company! Will use again when required. Just awaiting invoice for the work but most other reviewers consider charges are reasonably priced. So anticipate that will be the case here."

"****REALLY DISAPPOINTING service from the Administrative Team.**** After taking 3 days precious annual leave to have some work done (and tie in with other appointments); I booked Collett’s (3 ish weeks in advance) to undertake a basic service and installation. 3 (much needed) days off work; Day 1 - get jobs done Day 2 & 3 - head away for a two day break 🙂 A week prior, I received a call explaining that an engineer had to take leave on the day of the pre-arranged appointment. Understanding that “these things happen”, I agreed to reschedule the work to my third day annual leave; explaining that whilst this was not ideal, I understood and would work around. With appointments now booked over multiple days, my original plan to utilise the remaining two days of annual leave for a nice trip away, I now had to remain local to accommodate the engineer. #Trip cancelled!! To have this work done was a priority to me and such, I felt that this remained effective use of my time off and another job would ticked off the list. ****BE CAREFUL!!!!!**** With less than 24 hours to my impending visit by the Collett’s engineer, I received a matter of fact / unapologetic call from Collett’s Administrative Team stating that they could no longer honour the appointment the following day!!! After explaining the situation - precious time taken off work / cancelled plans to go away; I was informed that they would look in to reallocating the engineers. Less than a thirty minutes later, I received a further call, from a different Team Member; explaining that there was nothing they could do and I would have to reschedule again!! Needless to say, I WILL NOT be using the services of Collett’s again!! Whilst being appreciative that things can happen / engineers need time off for personal / family reasons / sickness etc.. the Administrative Team (or Office Staff) have a complete lack of Customer Service skills / effective diary management (why call the same customer and rearrange an apportionment TWICE!!) / understanding and empathy!! Whilst apparent from the reviews; the engineers do a good job (and have historically for me too!!)… the Administrative Team would significantly benefit from some customer service training!!"