Eagle Security Solutions Ltd

"Excellent service from Eagle Security Solutions. Shafiq was highly professional - a real credit to the team. Have used this company for a number of years and always happy."

"Shafia fixed our Honeywell alarm for a good price otherwise we would have had to get a new system as ADT flat out refused to fix ours What was really good was the fact that he removed the ADT engineer code and set them back to default allowing us to add more sensors!"

"This place is a rip off. They came out 6 months ago to service my alarm and change my siren battery. I called them up because it’s not not working and telling me the same fault. And they won’t come out without charging me another £200 and saying it will probably need replacing. They are scammers I would never recommend these guys to anybody. ***UPDATE*** 11/7/2023 Had another company come out to take a look, the engineer has found that the previous visit from eagle security solutions did not seal the cover of the siren properly when changing the battery, which caused water and corrosion into the terminals. He showed me himself the missing clip pushed in and the screws missing. This just shows the sheer un professionalism and poor workmanship of this company, they were too concerned about who fitted the alarm originally and me having my own installer codes than to come and rectify their engineers faults. Quick to put blame on everything apart from themselves and now proved they are a shambles as a company. I should of read all the poor reviews about them before using them. Stay clear of these guys. All they want is money and In return offer a very poor service."

"Being a small business myself I went out of my way to look for a reputable local business to support with my custom. Initially David and Francisco were falling over themselves to be helpful in getting my intercom system in place in the short lead time that I gave them. I had to block my work diary and therefore lose money on at least four occasions to accommodate the many visits whilst they sorted out missing and non-functioning parts. I often had to chase them to let me know when they were returning. Eventually fitting a system that I had not agreed to and that did not work. I literally had to leave my patients on the couch whilst I left the room to answer the front door, the complete thing that I was paying money to avoid with the door entry system in the first place, whilst they attempted to convince me that the system was in fact working. It took almost three months for them to replace with the originally agreed system. I had to leave Francisco alone on the last fitting as I could not block my diary yet again as I already had patients booked in for treatment. When I returned the system was working, but I returned to complete shoddy work and lazy installation of one of the monitors. Instead of using the already embedded wiring and trunking that we had agreed to and that I payed my builder to make good, I have been left with badly tacked wiring damaging my new plastered walls, ignoring the existing trunking leaving wires hanging off the skirting into a makeshift join which is plugged into my extension lead. This was carried out without any explanation or agreement. Furthermore, I have been I haven’t been left with any instructions on how to use the system. I often say that a business shouldn’t be judged by the mistakes it makes but rather the way that the mistake is rectified. I have given Eagle Security systems enough time to put this right or at least an explanation. So far, my text to Francesco and my email to David has been ignored since I asked for an explanation as to why they have left things the way they have. I don’t like using social media as a weapon but I have been left with no redress as I paid their invoice in good time before I realised the system was faulty. I was going to use them for an alarm system but have now gone elsewhere as I don’t trust them to carry out the work in good time and efficiency. I wouldn’t recommend them to anyone. Bad experience. I uploaded a picture of what the monitor was supposed to look like vs what I was left with. You will also see by the date that I've given them enough time to respond. Just like to add, one of the 5* on here is actually from Francisco. A slight conflict of interests I'd say and also artificially pumps up the overall rating!"

"Firstly i wish there where more stars to choose because the service was fantastic. Quick response to emails. Questions answered clearly and the installation date within 10 days. The installation was fast and efficient and involved me in the decision making process. System easy to use. Thanks David and the Team."