Homesmart Installations Ltd

"Do not believe everything the salesman tells you unfortunately the salesman story does not correlate with the office staff or the fitter. Take time to reflect on the information given before agreeing to any work being undertaken"

"I am an elderly woman and I feel completely taken advantage of and utterly devastated by this experience. I was lied to from the beginning and trusted this company to do an honest, professional job. Instead, I have been left with a poorly constructed patio using what appear to be reject, chipped, and uneven slabs. I paid £6,000 for what is only a small section to be done, which makes this even more upsetting. The quality of the work is shocking — the slabs are lumpy, badly laid, and already damaged. It is nowhere near the standard I was promised. Not only that, but the rest of my garden has been left in a worse state than before, with damage and mess that has not been addressed. There has been no aftercare, no attempt to put things right, and absolutely no compassion shown despite my situation. I feel completely ripped off and ignored. This has caused me a great deal of stress and upset, and I would strongly warn others — please do not trust this company"

"Absolutely appalling experience from start to finish. The patio is in a shocking state — the slabs are uneven, lumpy, and already chipped, making the whole area look poorly done and unsafe to walk on. The workmanship is clearly substandard, with no attention to detail whatsoever. What’s worse is the complete lack of aftercare or accountability. Once the job was “finished,” there was no follow-up, no attempt to fix the obvious issues, and no response to concerns raised. To top it all off, the rest of the garden was left in a mess — damaged, untidy, and far worse than before they started. For the price charged, this was nothing short of a rip-off. I would strongly advise anyone to avoid this company unless you want to waste your money and end up with more problems than you started with."

"It’s a bit of late review. Homesmart installed a new tri fold door and window to our newly converted garage two years ago. After more than2 years, the quality stands. Also, right after the project, they reacted promptly and effectively to the request of cleaning up cement on driveway. Now booked them for a roofline project. Will review afterwards."

"Stay away from this company！I would give 0 star if I could. They replaced my gutters, facias and soffits in May. It was raining today and I found that the gutter and the downpipe is not jointed properly so water is leaking, which could cause damp issue to the walI. I don’t live in this house so I don’t know when did this problem happened. I just contacted them about the problem and asked them to fix it asap, but they told me they are quite busy at the moment and it could take up to 28 days for them to rectify the problem, as stated in the contract. They even said that I could pay somebody else to fix it if I couldn’t wait. That’s ridiculous! Their price is not cheap compared to other companies. I paid a higher fee and of course I expect better service. But what I got is an unprofessional service and poor customer service. It’s been only two months since their work been done, and now problem occurs! I won’t recommend this company."