Mersey Rod

"I called Mersey Rod and they came out straight away. Really happy with the service especially from Justin who explained the process clearly and was very professional. Great job carried out fast and efficient would highly recommend."

"Massive thank you to Justin from Mersey Rod, he came out really quickly, found the cause of the blockage and fixed it. Very polite and professional. Will definitely be using and recommending their services. Thank you so much again"

"Our outside drains were leaking all over the driveway, called in the morning and got someone to come round in the afternoon. I was quite stressed about the situation and the guy was so helpful and got it sorted in less than 20 minutes despite it being a big job. I was so impressed with the service- the guy unblocked the drains, gave me advice on how to prevent it happening again and then even jet washed the entire driveway! When it was done the drains looked even better than when we first moved in. Really happy and will absolutely be calling them if I have any other plumbing issues"

"Excellent service!! Responded to my initial email very quickly with cost and available services, had me booked in for next day when it suited us both and they had my blockage resolved in no time, very impressed overall and the guy who attended the property was extremely friendly and helpful and left my backyard clean and tidy. will definitely use services again if needed and will recommend them 👍🏻"

"I would like to share my terrifying experience with Mersey Rod. I contacted the company because I had an issue with the drainage on my property. They came and performed a camera inspection for £170. They informed me that the pipe under ground was snapped and needed to be replaced. Providing a quote of £1500. David, the man conducting the camera test, mentioned they could do it cheaper for a lower price and advised me to contact him directly on his mobile instead of calling the office. We agreed on a price of £1000. A few days later they arrived to do the job and began digging. A few hours latter, they called me to come over, stating there is a problem. When I arrived, they informed me that the issue was caused by a pipe extending beyond my property line, requiring me to contact United Utilities to resolve it before they could continue. They also demanded £400 in cash for today`s job, which I have paid. I was not pleased about paying before the job is done. I contacted United Utilities, who visited the property and confirmed that there was no pipe as described by Mersey Rod. I spoke with Jack, the Mersey Rod employee in charge of the excavation and informed him about United Utilities findings. Despite this, he insisted the pipe was there. I contacted United Utilities again, requesting another search for the pipe. Upon their return, they once again confirmed the absence of the pipe and deemed the excavation by Mersey Rod unsafe and in need of immediate attention. I spoke with Jack again, relaying United Utilities feedback. When we met again at the property he suggested connecting my drainage to the neighbour`s, which would significantly increase the cost beyond our original agreement. Shortly after I received a new quote from Mersey Rod for £4500!!! I contacted two other drainage companies, both which were unable to locate the pipe where my drainage had previously been connected. If became clear that Mersey Rod had broken and buried the pipe to extort more money from me. As a result, my tenants were unable to use water for a week, and I had to hire another company to rectify the mess created by Mersey Rod. I ended up paying an additional £3100 to the new company, as they had to connect my drainage to my neighbour`s pipe. When they saw the excavation, they were shocked and questioned what Mersey Rod had done and why. I had been deceived by Mersey Rod`s Google reviews. It appears their online feedback cannot be trusted at all. ---------------------------------------------------------- Regarding Mersey Rod's reply to my review: "We went above and beyond to assist in this matter, including direct communication with United Utilities in an effort to help resolve the issue." Let me explain how Mersey Rod went above and beyond with United Utilities communication. When they came for a second time to my property, I gave them Jack's mobile number so they could contact him if any issues arose. Jack was also aware of this. I received a call from a United Utilities engineer explaining that he couldn't find any pipe and had tried to contact Jack, but as soon as he mentioned he was calling from United Utilities, Jack hung up the phone. I informed the engineer that I would call Jack and get back to him. I tried several times to phone Jack, but he did not answer the phone. I also sent a few messages, but I was ignored. That is how you went above and beyond... Shame on you people!"