MPW Group “SW” Ltd

"I called the people and asked if them can they come and fix my bath i had a block they said they will get someone and I asked for price and they did not give me answer so they came and when they came I asked how much they said don't know so they did they did the job and they told me £600 just to clean the pipe out I said I dont have that much on me they never told till they where leaving so they said they will take the tv with them and the coffee table and the tv stand and I said you can't do that when you never told me how much it was going to be and they I will call the police I said you don't need to. I said can it be cheaper he said dont know said I need to know pls he go a bit angry with me I am disabled so I do not understand him properly he said fine I will allow £200 he said isad I have got £100 on me he said then he said I will take you to court i said I will have to get more money out then I did and he got angry at me for taking so long said I can't rush be then he rung me 26 time saying hurry up to me to me that was about 2.30am I said I will have I give it to you in the morning he said fine he came about 8am in the morning and I gave it to him i was getting overwhelmed with everything and I was have a bit of a panic attack was have epilepsy i could of made it worse."

"Came out for an emergency call within an hour on the Saturday, and returned again on Sunday. Zak was really efficient, eventually found the source of the leak and fixed what he thought the issue was (poorly installed toilet). Will definitely be using and recommending again."

"Woke up last Friday morning with no hot water coming out of any of the taps at my mum's house. By 8am Saturday morning, we had James pop by and he immediately identified the issue, then quickly sourced the replacement float valve and everything was working again by 10am. He was friendly and did an excellent job (in a tricky attic space where the tanks were hard to reach), thanks very much to him and Matt for responding so speedily on the weekend. Thanks again. Alex"

"I couldn't rate MPW highly enough. Reliable, friendly, efficient and considerate. My boiler packed in on Saturday morning I found them on Google, have them a call and was informed the team were in chipping Sudbury at the time but someone would be with me as quick as possible. Within an hour someone was at my house, checking over the boiler. It required some new parts that couldn't be ordered in for Sunday but first thing Monday they were back and got the boiler up and running. This was just before Christmas and I had a 2 year old and heavily pregnant wide at the time. Their efficiency at solving the problem was therefore hugely appreciated. What's more, the fallout charge was waived and when fixing the boiler they identified something else that could do with replacing. This was done with no extra charge than the part. I said I felt bad them not charging me and his response was "it's Christmas round the corner and I'm sure that money could go to better use for you and your family". That combined with the job they did was all I needed to know I won't be going anywhere else when I'm in need again. Rate it."

"Had a boiler emergency on Tuesday, called MPW. Had a chap within an hour looking at boiler. I expected to get a new one but waited until this one packed up first. Danny confirmed what I thought and we agreed on a conversion from system to combi. I received a quote within ten minutes and my boiler was installed two days later. Dave and Alfie turned up on time, and worked through the day to get me up and running. Danny, Dave and Alfie were incredibly professional and friendly, answered all my questions and did a perfect job. They also sent a roofer, again very professional, and did his job despite a very awkward neighbour. These are the best plumbers I have ever used. Photos are before and after, and as can be seen, everything was in a complete mess when they arrived, and now it’s lovely and tidy. The boss called me after to check I was happy and inform me that he was processing all the paperwork. Office staff are also very pleasant, professional and friendly. An excellent experience :)"