R Wilson Services.

"Friendly, helpful team, very professional and tidy boiler service. Simon showed me how to adjust the pressure myself if needed to, and talked me through what he was doing. Very happy and I would definitely recommend, thank you!"

"Exceptional service from R Wilson Services. Our water heater was leaking. Phoned at 9:30am and spoke to Rob. Technician arrived at 11:30am. Problem fixed by 1:00pm. I would recommend this company. Great service and very professional. Thank Rob and the team."

"Mr Wilson visited my property as I thought I needed to have pipes altered as I was doing renovation work. He was able to recommend me a great alternative solution that was far more cost effective for me. He was very informative on how my boiler operated and what I needed to do to re-pressurise and also if I wanted taking off a radiator for more decorative works. He was patient, polite and highly trust worthy. Definitely would recommend!"

"This is a family concern and they are very helpful for all plumbing work. They have serviced my boiler and system for many years and I have nothing but praise for the firm and their workers. They are very clean workers, professional and quick and efficient. They will also look after any elderly customers , giving good honest advice. They care about their customers and are very willing to discuss any concerns. Very reliable honest family firm, give them a call. Trevor Harris."

"Awful customer service, to note-this was when speaking with the manager. There was a different problem with our boiler after a member of their team installed a part, I tried contacting and left a voicemail. No call back. The problem was intermittent and not urgent and a couple of months whizzed past so I called again, only to be spoken to with disrespect, rudeness, unnecessary information about his personal life and that that was why I’d had no call back. When I tried to ascertain and understand if the problem could have been because of the new part, he insulted my intelligence by being patronising, short, and clearly showed he had no time for me or my custom. He ended the conversation telling me to call Worcester as this was where the part had come from (but not installed by them). I did, and it was a different experience altogether. I was spoken to with respect, they had time for my questions and explained what may be happening after I informed them of the problem. Needless to say I have not returned to R.Wilson and have not been passing on any good reviews. In the mean while I have found a very genuine and down to earth plumber who came the next day and had great customer service. He is David J Barrow and I will be recommending him for the future."