SimpliSafe Ltd

"Shoddy products, and a warranty that reflects their low confidence in them. Had to take them to court to address technical failures. Avoid at all costs. Update in response to SimplieSafe's reply: only one issue was resolved. Other issues regarding repeated charges despite cancelled subscriptions and other defective products were not resolved."

"A disappointing end after almost 5 years as a customer.. I’ve been with SimpliSafe for almost five years, and unfortunately my experience has gone steadily downhill. Over that time, the monthly price increased substantially, yet nothing meaningful was provided in return — I was still using the exact same equipment I received on day one. To make matters worse, one of my internal cameras stopped working. Despite raising support tickets and paying for the Pro service (which is supposed to include an extended warranty), SimpliSafe refused to replace or exchange the faulty camera. After weeks of waiting, support also failed to get back to me, even after I left feedback with customer service. In the end, I decided to cancel my entire service. I was paying £27.99 per month, but given how a long‑standing customer was treated, I would strongly recommend considering alternative alarm providers before choosing SimpliSafe."

"I bought SimpliSafe after my home was burgled and spent approximately £500 for security and peace of mind. One year later, one of my outdoor cameras has suddenly stopped connecting to Wi-Fi. I have two identical of those outdoor cameras and 14 other SimpliSafe devices on the same network. Every single one works except this camera. I spent hours troubleshooting with SimpliSafe and my ISP, who confirmed the issue is almost certainly a faulty camera, considering the issue is isolated to that one device. Despite all this, SimpliSafe refused to replace the camera because it can briefly connect to a hotspot. That’s not a real-world solution, and it doesn’t explain why every other identical device works fine. For a security company, the lack of accountability and empathy has been really disappointing. Just sharing in case others run into the same issue."

"I have had a premier system in our home for a couple of years now and found it really reassuring, a feeling of safety. We have had a couple of minor problems that were either sorted over the phone or resulted in the replacement of a part. Exemplary service and great value for money."

"The service is good but I wish I had done more research on the products before switching from Ring. The outdoor camera is very poor in the dark, meaning anybody could steel our car in the middle of the night and none of it would be caught on camera (having tired numerous settings). The doorbell also has very poor night vision, so again, does not pick up any movement in the night unless we have an outdoor light on all night. All the other sensors and indoor cameras work great but I’ll be forced to switch back to Ring when I can afford to for my own safety."