Triple A Gas Ltd

"My elderly mother lives in Verwood. She has dementia. I dont live locally but manage all of her affairs and her care agency contact me if there are issues which need fixing. I came across Triple A Gas using Google, and based my choice on them being a local business with other good reviews. I utilised their services in November 2025 when there was an issue with the central heating not working. My mother would be at risk of hypothermia due to her age so it was important to get the issue resolved as quickly as possible. From the first phone call to the visit and paying the invoice I found the service to be exceptional. Chloe, who took my call, was very kind and understanding about my mothers frailty and dementia and relayed all the important information to the engineer. The service was impeccable from start to finish so I had no hesitation to go back to Triple A Gas this week when there was a blocked drain in the kitchen. Once again, Chloe has been amazing, and the first visit was booked for the very next day. Unfortunately the drain could not be unblocked so further work was required. I was given options for the proposed work and was advised that the option I selected was not guaranteed to work, which I accepted. I was offered a time in the morning, but after explaining that my mother's dementia means that mornings are not the best time for her, an afternoon booking was offered instead, the same day. It is beyond reassuring, when I live 50 miles away, to know that there is a reliable, professional and caring local business that I can trust to be in my mother's home when she is a vulnerable older person. A very big thank you."

"Very disappointing experience. An engineer investigated a boiler fault and charged a call-out fee. I was quoted to fix the specific issue, or to do a for a full boiler replacement. I opted for the repair, but a week later, the exact same fault returned. When I called to arrange a follow-up, I was informed I would have to pay another call-out fee because it was deemed a "new investigation." While I understand their T&Cs state repairs aren't guaranteed, charging a customer to re-investigate an identical issue implies the initial diagnosis I paid for was incorrect. This is certainly not standard practice among reputable independent plumbers, who typically stand by their diagnosis or at least return to inspect a failed fix in good faith. I don’t have an issue with the fact the repair hasn’t worked, however I do have have an issue with the fact I have to pay again for it to be re-investigated, considering it’s the identical error code that’s coming up on my boiler. I anticipate the company’s response to this might be that boilers are complex and a different component may now be causing the same symptom. However, forcing the customer to financially bankroll a trial-and-error approach creates an absurd, continuous loop: the customer pays to investigate, pays for a fix that fails, and must then pay again to find out why. When I challenged this logic, the company's ultimate solution was to suggest I spend thousands on a new boiler instead. They offered a tiny discount on the installation as a gesture, which I refused, as I have entirely lost confidence in their customer care and - potentially - technical competence. Charging repeatedly for failed diagnoses might be a lucrative business model, but it makes for an incredibly poor customer experience. I would not recommend this company."

"We contracted Triple A Gas to renovate the main bathroom in our home in Wareham. They took care of everything, design, plumbing, plastering, installation, electrics, decorating, everything. The project was managed by AJ who kept us informed at every step throughout the process, we felt totally at ease with the job and we were left with a beautiful new bathroom. no extra costs, no hidden surprises. everything left cleaner than when they arrived. just first class tradesmen who are clearly masters of their craft. absolutely first class."

"I had a great experience with Triple A Gas Company when they carried out a boiler check at my tenanted property. From the outset, they were professional and efficient—taking the tenant’s contact details and handling everything directly with them. This took a lot of pressure off me as a landlord and made the whole process seamless. Communication was clear, and the work was completed without any issues. I’d definitely recommend their services for anyone looking for a reliable and hassle-free plumbing and gas company."

"AJ and his apprentice came round to take a look at the timer on our boiler. Really thorough, talked through options and sent quotes promptly. Communication with the whole team was great. Really appreciate having a company we can rely on regarding what to do next. Would definitely recommend!"